Frequently asked questions
General
What is the Check-in/Check-out timing?
Check-in is from 3pm onwards. Latest check-out timing is at 12pm. However, if you wish to check-in early, it is subjected to room availability. Should you arrive to our hotel earlier than the indicated check-in time, please feel free to approach our 24-hour reception to have your luggages stored in our secured store rooms.
Can I request for late check-out?
In the event of a check-out after 12pm, please note that guests will be subjected to an additional one night charge as per that day’s room rates.
Does the hotel provide luggage storage?
Yes we do, storage service is complimentary for all hotel guests. However, if the collection is made on another day, there will be a charge for overnight storage.
Can I receive mail/parcels/deliveries during my stay here?
Yes. Should you be expecting a delivery during your stay with us, kindly inform our staff at the reception before the delivery is due to arrive.
Do you offer complimentary breakfast?
Depending on your package, breakfast may be included for free. Breakfast is served between 0730 - 1000 daily at our partner restaurant, Nanyang Kopi on the Ground Floor.
Is airport transfer or pick-up service available?
The hotel does not provide airport transfer, but we are happy to arrange with a third party service provider. Feel free to contact us for more information.
Are smoking rooms available?
Smoking is strictly prohibited in the building. Convicted persons will be subjected to a fine of HKD 3000/+.
Does the hotel accept special requests (i.e birthday cakes, room decor etc).
The hotel does not have any decoration services, but we are more than happy to liaise with third party vendors for you. Do contact us to inform us of the occasion and we will get back to you. Additional costs may apply.
Reservations
What is the minimum check-in age?
The minimum age for check-in is 18 years old. Guests under the age of 18 can only check in with a parent or official guardian. Children 0 to 11 years old stay free when sharing existing beds with their parents. As the hotel does not provide extra beds, the hotel encourages guests to book a larger room type.
Can I request for an additional bed in the room?
Due to space limitations, addition beds and sharing of beds are not allowed in all our properties. A fee of HKD200 or HKD230 (with breakfast) will be charged for the extra person. Alternatively, you may consider upgrading the room to a larger room type with more bed(s) and space. Additional charges may apply, depending on availability and price difference.
How big are your beds?
Our single bed is 0.85m x 1.95m. Our double bed is 1.5m x 1.95m.
Are there any adapters at the hotel?
Our rooms come with international socket in the room.
Is there a bathtub in the room?
Depending on room type, not all rooms come with a bathtub. All special requests are subjected to availability.
Is baby cot provided?
Baby cot is provided but it is subjected to availability.
Is there any special rate for group bookings?
For large group bookings, please email sales@caravelhotelmacau.com for assistance and information.
I have booked a number of rooms. Can we request to have adjacent rooms?
For family members under the same booking, we will try to have the rooms allocated near each other. However, this arrangement is subjected to room availability.
I have to make a last minute cancellation. Will there be any penalty imposed?
Direct bookings on website are strictly 100% pre-payment and non-refundable, cancellations and modifications to bookings are not allowed. In case of no-show or early check out, no refunds will be made. Guests can contact us directly to see if a free cancellation is possible on a case-by-case basis.
Will I be able to cancel or change my reservation dates?
All bookings are non-refundable. No cancellation will be allowed, and in event of a no show, the full amount of the reservation will be charged. For modifications, it will be subjected to price difference.
Does the hotel collect security deposit?
We collect a refundable security deposit of HKD500 upon check in.
What currencies you accept?
We accept HKD and MOP.
Tourist Information
Does the hotel arrange transport for small group to go sightseeing around the city?
The hotel does not have any transportation services, but we are more than happy to arrange third party transportation services for you. Please specify the number of guests who will go on the tour and if there are any specific attractions you would like to visit and we will get back to you on the cost.
What can I do in Macau if it rains?
We provide complimentary umbrellas, so don't worry and go ahead exploring Macau. Alternatively, rainy days are perfect for snuggling in our comfortable beds.
Does your hotel provide any tourist information?
Yes. All rooms have an HANDY device, which can be used to view city guides or surf the internet for free throughout Macau. We also provide city maps at our Hotel's reception area. Please feel free to take what you need, or approach our front desk staff at the reception if you require any assistance.
Where can I buy attraction tickets?
Depending on which attraction you are looking for, most attraction tickets are available online or you may use our HANDY device provided in the room to purchase those tickets at a discounted price.
Are there any nearby tourist attractions that are within walking distance from the hotel?
You may walk to any of our recommended spots: St Anthony Church, Na Tcha Temple, Cinematheque, Ruins of St. Paul, Monte Fort, St Dominic Church, The Holy House of Mercy Museum, Senado Square, Leal Senado Building, Hong Kung Miu Temple and A-Ma Temple.
How do I get to Senado Square?
Senado Square is within 10 minutes walking distance from the hotel. You may approach our Front Desk staff and they will be more than happy to provide you the directions.
I want to go to less touristy locations. Where can I go?
If you need any recommendations please feel free to approach our front desk staff at our reception.
Directions
How do I get to Caravel Hotel from Macau International Airport?
You may take bus number MT4 from the airport and drop off at bus stop infront of Sofitel Ponte 16 Resort. Take the zebra crossing and get to the opposite side of the road. Look out for a bus stand on the left and walk towards that direction. After the bus stand, turn right at the first junction and you will be able to see Caravel Hotel.
You may take bus number MT4 from the airport and drop off at bus stop arriving at Rua Das Lorchas, keep walking to Pointe 16 hotel, cross the road and locate the bus station that our hotel is on the behind.
If you wish to take a taxi from the airport, it will cost approximately MOP80-100 and takes 30 minutes to get to the hotel.
How do I get to Caravel Hotel from Taipa Ferry Terminal?
You may take bus number MT4 from the airport and drop off at bus stop infront of Sofitel Ponte 16 Resort. Take the zebra crossing and get to the opposite side of the road. Look out for a bus stand on the left and walk towards that direction. After the bus stand, turn right at the first junction and you will be able to see Caravel Hotel.
You may take bus number MT4 from the airport and drop off at bus stop arriving at Rua Das Lorchas, keep walking to Pointe 16 hotel, cross the road and locate the bus station that our hotel is on the behind.
If you wish to take a taxi from the airport, it will cost approximately MOP80-100 and takes 30 minutes to get to the hotel.
How do I get to Caravel Hotel from Macau Outer Ferry Terminal?
You may take Bus Number 3 and alight at Sofitel Ponte 16 Resort. Take the zebra crossing and get to the opposite side of the road. Look out for a bus stand on the left and walk towards that direction. After the bus stand, turn right at the first junction and you will be able to see Caravel Hotel.
If you wish to take a taxi from the Macau Outer Ferry Terminal, it will cost approximately MOP40-50 and takes around 20 mintues to get to the hotel.
How do I get to Caravel Hotel from Gongbei Border?
Once you exit from the boarder gate, you will be able to find the Sofitel Shuttle Bus to the left of the boarder gate exit. Take the Sofitel shuttle bus to their hotel and once you arrive at Sofitel, you may cross the road at the crosswalk beside the bus stop outside of Sofitel. On the opposite side of the road, look out for a bus stand and walk towards the direction of the bus stand. After the bus stand, turn right at the first junction and you will be able to see Caravel Hotel.
You may take bus number 3 or 3X and alight at Auto-Silo Pak Kong. Walk back towards the junction the bus had just pass by, turn right at the junction and you will be able to see Caravel Hotel.
If you wish to take a taxi from the Boarder Gate, it will cost approximately MOP 40-50 and takes around 20 minutes to get to the hotel
How do I get to the Hotel from Hong Kong-Zhuhai-Macao Bridge （HZMB)
You may take bus number 101X and alight at Auto-Silo Pak Kong. Walk back towards the junction the bus had just pass by, turn right at the junction and you will be able to see Caravel Hotel.
If you wish to take a taxi from the HZMB, it will cost approximately MOP 60-70 and takes around 20 minutes to get to the hotel