Question 1

辦理入住和退房是什麼時間？ What is the Check-in/Check-out timing?

Accepted Answer

入住時間為1500。
退房時間為1200。
我們會盡快為客人辦理入住手續，但客房要視情況而定。
如果在指定的入住時間之前到達酒店，請隨時與前台聯繫，我們可以為您免費寄存行李。
 
Check-in is from 3pm onwards.
Latest check-out timing is at 12pm.
However, if you wish to check-in early, it is subjected to room availability. 
Should you arrive to our hotel earlier than the indicated check-in time, please feel free to approach our 24-hour reception to have your luggages stored in our secured store rooms.

Question 2

可以延遲退房嗎？Can I request for late check-out?

Accepted Answer

如果客人在中午12點以後退房，需根據當天的房價額外支付一晚的費用。

In the event of a check-out after 12pm, please note that guests will be subjected to an additional one night charge as per that day’s room rates.

Question 3

酒店提供行李寄存服務嗎？Does the hotel provide luggage storage?

Accepted Answer

酒店提供當天的免費行李寄存服務。
因位置有限，酒店不提供超過當晚12點的行李寄存服務。
 
Yes, the hotel does provide luggage storage service and is complimentary for collection on the same day. Due to limited space, we are unable to provide overnight luggage storage service.

Question 4

在入住酒店期間可以接收快遞包裹嗎？Can I receive mail/parcels/deliveries during my stay here?

Accepted Answer

如果任何客人在入住期間預計會有快遞服務，請在送貨到達前通知我們的前台工作人員。

Yes. Should you be expecting a delivery during your stay with us, kindly inform our staff at the reception before the delivery is due to arrive.

Question 5

酒店提供早餐嗎？Do you offer complimentary breakfast?

Accepted Answer

酒店目前不提供免费早餐。您可以在我们酒店附近的餐飲店享用早餐，那里有許多美味佳餚供您选择。您可以在入住時詢問前臺工作人員，他們會很樂意為您介紹。
 
Our hotel does not provide complimentary breakfast at the moment. You may have breakfast at the eateries just around the corner, where there are plenty of delicious options to choose from. Please feel free to approach our brand ambassadors at the reception for recommendations.

Question 6

酒店提供接機服務嗎？Do you provide pick-up service?

Accepted Answer

酒店不提供任何接送服務。如果您需要接送服務，請透過 reservation@caravelhotelmacau.com 與我們聯繫。我們可以替您安排外部供應商提供這項服務，費用將依照該供應商的收費標準來確定。
 
The hotel does not provide any pick-up services. Please contact us at reservation@caravelhotelmacau.com if you require pick-up service. Such service can be arranged with an external provider subjecting to their prevailing charges.

Question 7

房間裡面可以吸煙嗎？Are smoking rooms available?

Accepted Answer

酒店是全面禁止吸煙的，如果發現客人在房間內吸煙，將會被收取1500澳門幣的清潔費。
 
Smoking is strictly prohibited in the building. Any guest found smoking will be subjected to to a cleaning fee of MOP1500.

Question 8

酒店可以提供生日蛋糕，預訂餐廳或特別房間裝飾嗎？Can you arrange a birthday cake, booking of restaurants or room decorations?

Accepted Answer

若有任何特殊需求，請透過 reservation@caravelhotelmacau.com 與我們聯繫，或向我們的前臺人員提出，我們非常樂意為您提供幫助。須注意的是，有關服務可能會另外收費。
 
For any special requests, please contact us at reservation@caravelhotelmacau.com or approach our brand ambassadors, we will be delighted to assist. However, please note that such services may be chargeable.

Frequently asked questions

辦理入住和退房是什麼時間？ What is the Check-in/Check-out timing?